Talkdesk Partners with BigCommerce to Provide AI-Driven Customer Experience Platform for Retailers
Talkdesk, a global leader in AI-powered contact center solutions, has been named a BigCommerce Technology Partner. This partnership will enable tens of thousands of BigCommerce customers to access Talkdesk’s artificial intelligence (AI)-powered customer experience (CX) platform. Designed specifically for retailers, this platform aims to drive brand loyalty and enhance customer lifetime value.
Talkdesk’s Retail Experience Cloud™ is a comprehensive platform that encompasses a range of retail-specific applications, including omnichannel engagement, self-service, analytics, workforce and quality management, and employee collaboration. By automating common retail inquiries and connecting with customers on their preferred channels, Talkdesk empowers retailers to engage with their customers wherever they are.
The integration with BigCommerce ensures real-time bidirectional synchronization, allowing agents to access up-to-date customer, product, and order information. This results in improved accuracy and efficiency in resolving customer inquiries, leading to enhanced customer satisfaction, reduced costs, and increased profitability.
According to Shannon Flanagan, General Manager and Vice President of Retail & Consumer Goods at Talkdesk, the partnership with BigCommerce equips retailers with an out-of-the-box integration that enables human and virtual agents to quickly and accurately resolve customer inquiries. By providing personalized assistance and delivering a unified customer service and sales experience effortlessly, Talkdesk’s Retail Experience Cloud helps retailers meet customer expectations and drive business growth.
BigCommerce selects its Technology Partners based on their provision of best-in-class technologies, value, and superior customer service. The partnership with Talkdesk further strengthens BigCommerce’s commitment to empowering retailers with innovative solutions that enhance their operations and drive success.
This partnership with BigCommerce is yet another milestone for Talkdesk in its mission to empower businesses of all sizes with AI-powered contact center solutions. As the retail industry continues to evolve, Talkdesk remains at the forefront, enabling retailers to deliver exceptional customer experiences and drive competitive advantage.
Analyst comment
Positive news. The partnership between Talkdesk and BigCommerce will provide retailers with an AI-driven customer experience platform. This will enhance customer satisfaction, reduce costs, and increase profitability. The integration ensures real-time synchronization and improved efficiency in resolving inquiries. Talkdesk’s mission to empower businesses with AI-powered solutions aligns with the evolving needs of the retail industry. Market is expected to grow as retailers seek to enhance customer experiences and gain a competitive advantage.
