McLaren Health Care Faces IT and Telephone Systems Disruption
McLaren Health Care, based in Grand Blanc, Michigan, is currently dealing with disruptions to its information technology platforms and telephone systems. This disruption has affected various facilities within the health system, including the Karmanos Cancer Institute site, which remained inaccessible as of Tuesday afternoon.
The health system acknowledged the IT outage through a notification posted on its McLaren Health Plan site. While the full extent of the disruption is still being evaluated, there is no specific timeframe for when normal operations will be restored.
Patient Care During the Outage
McLaren Health Care emphasized its commitment to patient care despite the ongoing issues. In their statement, they assured, "While McLaren Health Care continues to investigate a disruption to our information technology system, we want to ensure our teams are as prepared as possible to care for patients when they arrive."
Patients with appointments are advised to attend unless they are directly contacted by their respective care teams. However, some non-emergent or elective procedures may need to be rescheduled due to the outage.
Impact and Response
The health system, which includes 13 hospitals across Michigan, recognizes the frustration and inconvenience this disruption may cause for both patients and staff. "We understand this situation may be frustrating to our patients — and to our team members — and we deeply and sincerely apologize for any inconvenience this may cause," the statement read. The health system is asking for patience and cooperation from the community as they work diligently to resolve the issue.
During this period, McLaren Health Care is requesting that patients bring the following information to their appointments:
- A list of current medications or empty prescription bottles
- Printed physician orders for imaging studies or treatments
- Printed results of recent lab tests
- A list of allergies
Next Steps
As the situation develops, McLaren Health Care will continue to provide updates and work towards restoring all systems to full functionality. Patients and staff are encouraged to stay informed through the official McLaren Health Plan site.
