Leveraging Tech to Ease Pain Points in Dealership Sales

Swift Changes in Auto Industry Drive Need for Adaptation

The auto industry is going through swift and transformative changes, especially when it comes to digital retailing. In order to reduce friction between in-store and online car shopping, dealerships must adapt to these changes. Joe St. John, Vice President of Training at AutoFi, emphasizes the importance of staying on top of these advancements to remain competitive in the industry. He believes that bridging the technology gap between in-store customer relationship management (CRM) and dealership management systems (DMS) is crucial for success.