Increasing Expectations for MSPs\n\nManaged Service Providers (MSPs) are now faced with growing expectations to not only manage but also protect their customers' IT infrastructure. According to a recent survey conducted by CyberSmart, involving 250 senior leaders from UK-based MSPs, a significant 65% of customers expect their MSPs to oversee their cybersecurity infrastructure or both the cybersecurity and IT infrastructure. This data highlights a pivotal shift in the role and responsibilities of MSPs.\n\n## Shifts in Customer Interest and Internal Capabilities\n\nThe survey, conducted in spring 2024 by OnePoll, provides insights into changing customer expectations. Approximately 73% of MSP participants noted some increase in customer interest in security services, with 22% observing a substantial rise. This growing need for security services is largely due to the limited in-house cybersecurity capabilities reported by their clients. Over a third (37%) of MSPs indicated that only 20% or less of their customers have dedicated cybersecurity roles internally, necessitating MSP intervention.\n\n## Strategic and Structural Adaptations by MSPs\n\nIn response to these evolving demands, MSPs are making significant strategic changes. The data shows that 33% have boosted their budgets for security capabilities, while 28% have increased funding for regulatory compliance. Furthermore, 28% of MSPs have hired specialist cybersecurity staff, and 14% have focused on regulatory talent acquisition.\n\n## Expert Insights on the Evolution of MSPs\n\nJamie Akhtar, CEO of CyberSmart, emphasizes the transformative nature of this shift. He describes MSPs as the "backbone" of IT infrastructure for many SMEs. As threats in IT and cybersecurity grow more intertwined, it becomes logical for MSPs to expand their service offerings. However, Akhtar warns of the potential vulnerabilities MSPs face from cyber attacks, urging these providers to fortify their defenses to prevent repercussions for their clients. The survey highlights that 87% of MSPs reported experiencing at least one data breach over the past year.\n\n## Key Threats and Confidence Levels Among MSPs\n\nWhen it comes to threats, MSPs cite ransomware and malware as their primary concerns, with 57% acknowledging these as major issues. Financial strains from inflation and unpatched vulnerabilities also pose significant challenges. Despite these threats, a majority of MSPs remain confident in their cybersecurity skills, with over half (51%) expressing a "fair" level of confidence, and 46% showcasing a "great deal" of confidence.\n\nConclusion\n\nThe evolving landscape of MSP services underscores the necessity for enhanced security measures. As MSPs adapt to these new roles, they must navigate the delicate balance of expanding their offerings while protecting themselves from growing cybersecurity threats.
