Sam’s Club Introduces AI-Powered Technology to Replace Receipt Verification
Sam’s Club, the Walmart-owned bulk retailer, is revolutionizing the way customers exit its stores by implementing new artificial intelligence (AI)-powered technology. Instead of manually verifying receipts, the company’s innovative system uses computer vision and digital technology to visually scan customers’ carts, ensuring that they have paid for all their purchases. This move aims to eliminate long lines at exit doors and streamline the shopping experience for customers. Megan Crozier, an executive vice president at Walmart, stated that the time saved by eliminating receipt scanning is well worth it.
The Controversy Behind Receipt Checking at Retailers
The practice of checking receipts as customers exit stores has faced criticism, with accusations of racial bias being a recurring issue. Other retailers, like Lowe’s, have come under fire for their receipt checking policies. These accusations have sparked conversations about the fairness and necessity of such practices. By introducing AI-powered technology, Sam’s Club is aiming to resolve these concerns and provide a more equitable shopping experience for all its customers.
How Sam’s Club’s New AI System Works to Streamline the Shopping Experience
Sam’s Club’s new system functions based on a combination of computer vision and digital technology. When a customer pays for their purchases at a register or using Scan & Go technology, the system captures images of their cart at the exit. These images are then analyzed to verify that every item has been paid for. Through the implementation of AI, the process is continually optimized to increase efficiency. This digital innovation not only expedites the checkout process but also allows employees to prioritize assisting customers and ensuring their satisfaction.
Expansion Plans: Sam’s Club Aims to Implement AI System in 600 Stores
Currently, Sam’s Club offers this AI-powered technology in 10 locations. However, the company has ambitious plans to expand its implementation to nearly 600 stores by the end of the year. This shows its commitment to embracing technological advancements and enhancing the shopping experience for its customers. By rolling out the AI system on such a vast scale, Sam’s Club aims to streamline operations and continue leading the retail industry in innovation.
CES 2020 Highlights: Samsung’s “Companion Robot” and Other Innovative Gadgets
The recently concluded Consumer Electronics Show (CES) unveiled exciting and innovative gadgets, with one standout being Samsung’s “companion robot” called Ballie. This rolling, bowling-ball sized robot is designed to project movies, host video calls, interface with smart appliances, and even keep an eye on pets. While its overall capabilities are yet to be fully assessed, initial reports suggest that its projector functions seamlessly. Unlike other home devices offered by Samsung, such as automated mops and vacuums, Ballie promises to be an all-around assistant. This intriguing device exemplifies the cutting-edge technologies showcased at CES 2020.
Analyst comment
Positive news: Sam’s Club Introduces AI-Powered Technology to Replace Receipt Verification
As an analyst, I believe the introduction of AI-powered technology to replace receipt verification at Sam’s Club will have a positive impact on the market. It will streamline the shopping experience, eliminate long lines, and address concerns of racial bias. With plans to expand to 600 stores, Sam’s Club is demonstrating its commitment to innovation and leading the retail industry.
