8×8's AI Integration Across Cloud Platform
8×8 has rolled out a host of new artificial intelligence (AI) features across its integrated cloud platform, which includes Contact-Center-as-a-Service (CCaaS), Unified-Communications-as-a-Service (UCaaS), and Communications-Platform-as-a-Service (CPaaS) solutions. These updates introduce a variety of AI-centric tools designed to help users better manage customer interactions through improved data ingestion, analysis, and actionable insights. As Lisa Martin, the company's Chief Revenue Officer, expressed, these enhancements are set to enrich user experiences significantly at every touchpoint.
Advancing Channel Partner Opportunities
8×8's latest AI developments open new avenues for channel partners, enabling them to utilize AI capabilities to enhance customer experiences and achieve favorable business outcomes. A notable feature is the voice support for the 8×8 Intelligent Customer Assistant, which allows partners to implement solutions tailored to specific business needs.
New Partnerships and Innovations
The company recently welcomed Regal.io into its technology partner ecosystem. Regal.io is known for leveraging AI to support data-driven decision-making across various sectors like health care and education. This partnership exemplifies 8×8's innovative approach, providing customizable AI solutions that seamlessly integrate into a single cloud communications platform.
Focus on Ethical AI Use
As AI technologies become more prevalent, ethical and legal considerations are increasingly significant. Recognizing this, 8×8 is investing in its platform from an AI perspective to simplify deployment for channel partners, ensuring superior customer engagement throughout organizations.
AI for Housing Associations
8×8's launch of the AI-powered '8×8 Active Assessor' aims to aid housing associations in the UK by reducing property maintenance costs. This solution proactively identifies potential issues before they escalate, further showcasing 8×8's dedication to being a leader in AI within unified communications. Through recent enhancements, 8×8 invites channel partners to utilize these tools for both improving customer experience and achieving strategic business goals.
