8×8's AI Integration Across Cloud Platform
8×8 has rolled out a host of new artificial intelligence (AI) features across its integrated cloud platform, which includes Contact-Center-as-a-Service (CCaaS), Unified-Communications-as-a-Service (UCaaS), and Communications-Platform-as-a-Service (CPaaS) solutions. These updates introduce a variety of AI-centric tools designed to help users better manage customer interactions through improved data ingestion, analysis, and actionable insights. As Lisa Martin, the company's Chief Revenue Officer, expressed, these enhancements are set to enrich user experiences significantly at every touchpoint.
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