CGI selected to overhaul Virginia’s child support system
CGI, a leading global IT and business consulting services firm, has been chosen by the Virginia Department of Social Services (VDSS) to revamp its child support enforcement system. This collaboration involves the implementation of CGI Transcend™ for Child Support, a platform specifically designed for state human services agencies. The goal of this partnership is to improve the efficiency and outcomes of the Division of Child Support Enforcement (DCSE) in Virginia.
Enhancing efficiency and outcomes of child support enforcement
The Virginia Department of Social Services is eager to work with CGI and anticipates a digital transformation that will benefit parents, case managers, and families across the Commonwealth. Through the adoption of CGI Transcend for Child Support, the VDSS aims to introduce user-friendly technology, simplified processes, and automated systems that will expedite the delivery of support services to those who need it most.
Introducing user-friendly technology and automated systems
CGI’s solution will provide the DCSE staff with an intuitive interface and advanced technologies such as artificial intelligence (AI) and machine learning to prioritize urgent cases. By leveraging data analytics, the platform will identify underserved communities, increase family engagement, and shape policies and practices in child support and welfare. This user-friendly technology and automated systems promise to streamline the child support process and enhance overall efficiency.
CGI solution uses AI and machine learning to prioritize urgent cases
The implementation of CGI Transcend for Child Support will enable the DCSE to leverage AI and machine learning capabilities to prioritize urgent cases. With the ability to analyze data and identify patterns, the system will ensure that resources are allocated to the most critical situations. This advanced technology will not only improve the speed and accuracy of the child support enforcement process but will also contribute to better outcomes for families and children in need.
Shift to SaaS model promises lowest risk and cost savings for child support agencies
By transitioning to a Software-as-a-Service (SaaS) model with CGI Transcend, child support agencies can expect the lowest risk and potential cost savings. The platform’s design, which is based on Salesforce and integrates solutions like Snowflake, offers a low-code, no-code configuration. This adaptability will ensure that child support agencies can easily keep up with future technological advancements, ensuring that they stay efficient and effective in their mission to support families and children.
In conclusion, CGI’s selection to overhaul Virginia’s child support system marks an important step towards streamlining and modernizing the processes and outcomes of the Division of Child Support Enforcement. Through the introduction of user-friendly technology, automation, and advanced analytics, the platform promises to improve the citizen experience, prioritize urgent cases, and offer cost savings for child support agencies. This partnership between CGI and the Virginia Department of Social Services is set to create a lasting positive impact on families and children in the Commonwealth of Virginia.
Analyst comment
Positive news: CGI has been selected to overhaul Virginia’s child support system, aiming to improve efficiency and outcomes. They will introduce user-friendly technology, automation, and advanced analytics to streamline the process, prioritize urgent cases, and offer cost savings. This partnership is expected to create a lasting positive impact. As an analyst, I predict that the market for IT and consulting services in the child support sector will experience growth as other states may follow Virginia’s example.
