TTEC Holdings Appoints Kenneth R. Wagers as Chief Financial Officer, Reinforcing Senior Executive Team
TTEC Holdings, Inc., a leading player in the global customer experience (CX) technology and services sector, has announced the selection of Kenneth "Kenny" R. Wagers III as its new Chief Financial Officer, effective March 1, 2024. With an impressive background in high-level finance and operations roles at prominent Fortune 500 companies such as UPS, XPO Logistics, and Amazon, Wagers brings a wealth of experience to TTEC.
This strategic appointment comes as TTEC aims to solidify its senior executive leadership team during a dynamic period in the CX market. TTEC Chairman and CEO Ken Tuchman expressed excitement about Wagers joining the company, emphasizing his financial expertise and operational experience. Tuchman highlighted Wagers' proven ability to lead complex operational transformations and implement significant cost optimization initiatives.
The timing of Wagers' appointment aligns with TTEC's commitment to accelerating growth and profitability across its business segments. Tuchman also expressed gratitude to Francois Bourret for his service as interim CFO over the past year and confirmed that Bourret will continue to contribute as the Chief Accounting Officer.
Known for its AI-enabled digital CX solutions and services, TTEC Holdings has consistently demonstrated a dedication to CX excellence. The company's strong client Net Promoter Score (NPS) scores and its extensive global workforce of over 64,400 employees operating across six continents reflect TTEC's commitment to providing exceptional customer experiences.
This move is a part of TTEC's ongoing efforts to enhance its executive leadership team and maintain its market position by harnessing its expertise in digital and cognitive technology. As TTEC continues to navigate the evolving CX landscape, the addition of Kenneth R. Wagers III as the Chief Financial Officer is poised to fortify the company's financial strategy and drive continued success.
Analyst comment
Positive news. The appointment of Kenneth Wagers as CFO is expected to strengthen TTEC’s leadership team and enhance its financial and operational capabilities. This move is aligned with TTEC’s focus on growth and profitability, leveraging its expertise in digital and cognitive technology. The market is likely to respond positively to this development, as it demonstrates the company’s commitment to excellence in the customer experience market.
