Colossal Order Initiates Refunds for Cities: Skylines 2 Controversial DLC, Delays Future Content
Colossal Order, the developer behind the ambitious urban simulation game Cities: Skylines 2, has made the decisive move to unlist and refund their controversial Beach Properties asset pack. This decision comes on the heels of less than a month following the asset pack's release. Moreover, the developer announced significant delays in the game's upcoming DLC and the much-anticipated console port.
The Beach Properties asset pack, the first paid DLC for Cities: Skylines 2, was met with an "Overwhelmingly Negative" reception from the gaming community on Steam, with a mere 4 percent of user reviews marked as positive. Recognizing the discontent from its fanbase, Colossal Order's CEO, Mariina Hallikainen, issued a heartfelt apology, stating, "We thought we could make up for the shortcomings of the game in a timeframe that was unrealistic, and rushed out a DLC that should not have been published in its current form. For all this, we are truly sorry.”
Despite fulfilling its intended purpose by adding zoneable waterfront-style properties to the game, the asset pack's $9.99 price tag and release timing were main points of contention among players. The timing was especially criticized given Cities: Skylines 2 was launched in October 2023 in a poorly optimized state, marred by ongoing optimization issues and delayed mod support—features pivotal to the franchise's success.
In response to the backlash, Colossal Order announced that gamers who purchased the DLC separately would be eligible for refunds. Additionally, those who redeemed a code as part of the game's Deluxe or Ultimate editions are slated to receive compensation in the form of creator asset packs and radio stations, touted to offer "around $39.99 in added value." Moreover, the beachfront properties will now be incorporated into the base game, accessible to all players at no extra cost.
Since its release, Cities: Skylines 2 has navigated a turbulent launch phase, beset by critical feedback over the game's optimization and delayed mod support. This led to the initial postponement of the game's console release to spring 2024, with Colossal Order now targeting an October release.
Moreover, the Bridges & Ports expansion pack, initially scheduled for Q2 2024, has been pushed back to Q1 2025. This delay enables the developers to prioritize additional free patches and game updates, aiming to enhance the overall user experience. The Bridges & Ports expansion pack remains included in the game's Ultimate Edition, promising future content for dedicated players.
In the face of criticism, Colossal Order's commitment to rectifying the shortcomings of Cities: Skylines 2 and enhancing its gameplay experience for fans continues to be evident. With refunds, free content, and a dedicated roadmap for future updates and expansions, the developer is taking significant strides to restore faith within its community and ensure the franchise's legacy endures.
Analyst comment
Positive news: Colossal Order initiates refunds for Cities: Skylines 2 controversial DLC, apologizes to fans, and incorporates beachfront properties into the base game at no extra cost. Delays in future content will allow for patches and updates to enhance user experience.
Short analysis: Colossal Order’s actions demonstrate a commitment to addressing fan concerns and improving the game. The market is likely to see a positive response as the developer works to restore trust and deliver an enhanced gameplay experience.
